Utilities and Utility Billing

Contact Info:

Utility Billing: Phone: 970.240.1400   Email: utility_billing@cityofmontrose.org

Line breaks and Maintenance Issues: David Bries office (970) 240-1484; cell (913) 238-6173

Adjustments in Operations:

Essential city services, including water and sewer, will continue normal operations. All water distribution and sewer collection staff will work from home via an "on-call" routine whereby they will respond to urgent projects such as line breaks, line locates, etc.

To avoid the interruption of best hygiene practices like hand washing, the city is suspending water utility shutoffs for delinquent customers while working with them to make future payment arrangements.

Customers are encouraged to use the online bill payment system or make payments or via credit card over the phone, if possible. Payment arrangements can be made over the phone using birthdate and full legal name as a "signature" for any agreements. Payments by check will continue to be processed. No cash payments will be accepted during this time. Utility payments can also be made using the drop boxes at City Market South, City Market Downtown, and our drive-up drop box in the parking lot east of Centennial Plaza by the public restrooms.

Limited in-person customer services are available from a temporary location at the Downtown Visitor Center lobby (107 S Cascade Avenue), Monday through Thursday, from 8 a.m. to 4 p.m. Service will be limited to two customers at a time.

Customers are asked to avoid flushing wipes, and paper towels, even if the packaging refers to them as being "flushable." These materials do not break down like toilet paper and cause sewer line blockages and significant problems with sewage handling and treatment equipment.

Show All Answers

1. City Hall Offices
2. Animal Shelter
3. Black Canyon Golf Course
4. Building
5. Business Innovation/Tourism
6. City Clerk’s Office
7. City Council
8. City Manager
9. Engineering
10. Finance
11. Innovation and Citizen Engagement
12. Municipal Court
13. Parks and Park Shelters
14. Pavilion
15. Planning
16. Police Department
17. Public Works
18. Trash and Recycling
19. Utilities and Utility Billing
20. Sales Tax