FAQs • City of Montrose • CivicEngage

Who do I call if I have a sewer back-up?: In the event of a sewer backup into a home or business, customers are encouraged to contact the City of Montrose immediately. City staff can determine whether the main sewer line is clear before the resident incurs professional charges from a plumber. If you contact a professional prior to our call and it is determined that the problem is in the City’s line, the City will not reimburse your charges. Please call 240-1480 or 240-1400 during normal business hours, Monday through Thursday, 7:00 am - 6:00 pm or 970-252-4010 after business hours, or on weekends or holidays.

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Sewer

1. What are the city's sewer tap fees and how are they determined?: A sewer tap fee is charged for the inspection, testing, and administrative costs associated with a connection to the city’s sanitary sewer system. In addition, a capacity fee is charged to recover the cost of the connection’s proportionate share of the infrastructure capacity, and to fund capital improvements related to growth. Sewer tap and capacity fees are specified in Section 3-5-12(G) of the City of Montrose Municipal Code. Other city fees are detailed in Chapter 3-1 of the City Regulations Manual.

2. Who do I call if I have a sewer back-up?: In the event of a sewer backup into a home or business, customers are encouraged to contact the City of Montrose immediately. City staff can determine whether the main sewer line is clear before the resident incurs professional charges from a plumber. If you contact a professional prior to our call and it is determined that the problem is in the City’s line, the City will not reimburse your charges. Please call 240-1480 or 240-1400 during normal business hours, Monday through Thursday, 7:00 am - 6:00 pm or 970-252-4010 after business hours, or on weekends or holidays.

3. Who should I contact to obtain sewer or water line locates?: It is required by law that you obtain a utility line locate BEFORE beginning to excavate, even outside the city's right of way. For further information, visit the utilities page.
Line locate info ...

4. Who do I call about a sewer smell?: If you are experiencing a sewer smell in or around your home, please check the roof vent on your home to ensure proper ventilation. Also, check for breaks in your sewer service line. If you continue to experience this problem please call 970-240-1480 during office hours and we will investigate the problem.

Call 970-240-1480 or 970-240-1400 during normal business hours, Monday through Thursday, 7:00 am - 6:00 pm.

Call 970-252-4010 after business hours or on weekends or holidays.