Utility Billing

The city reads water meters during the last week of the month. Bills for water, sewer, and trash are mailed during the first week of the next month. Utility bill payments are due on the 28th day of each month.

Submit online forms for finals or new owners and changes/termination of service.

Utility Rates

Current fees for monthly utility services, as well as taps and other associated fees, both residential and commercial, are contained in Section 3-1-8 of the Regulations Manual.

Bill Payment Methods

For the convenience of our customers, the city offers direct payment, Online Bill Pay, and Equal Payment Program options for utility bill payment as detailed below.

Online Bill Pay

Online Bill Pay provides a convenient and secure method of paying your city utility bill. Use the link below and fill out the required information to begin using Online Bill Pay. This service is free to Montrose residents and is available 24/7. 

If your account is delinquent, or if you have received a shut-off or pre-lien notice, please call 970-240-1400 or stop by City Hall at 433 South First Street before making an online payment.

Please note that third-party online bill payment services, such as those provided through banks, may not make immediate payment to the city. Delays in their payment processing service can cause your account to become delinquent. Payments submitted via the city's online payment service before 4 p.m. are credited to your account on that day. 

App Store Download Opens in new windowCustomers who prefer not to use their credit cards for making online payments should consider using Direct Pay.

Online Bill Pay - Xpress Bill Pay

Graphic showing the Interactive Voice Response Payment System process Opens in new windowInteractive Voice Response Payment System

All city utility customers can now pay their utility bills 24/7 with our Interactive Voice Response (IVR) system. The system provides customers with a complete bill payment system to pay bills anytime, anywhere -- all you need is a phone.

How does it work?
Dial the toll-free number 888-314-5377 and provide your account number to locate your bill. The IVR system will tell you your account balance and payment due date, then guide you to make your payment using a credit card, debit card, or eCheck.

You are provided with a confirmation number and notified whether the transaction was successful or not. At the end of the call, you have the option to set up autopay.

Prefer to work with a live operator instead? Call the payment center at 800-720-6847 and make payments over the phone. 

Both the IVR system and our payment center offer services in English and Spanish. (Note: Spanish payment center service hours vary.) 

Have questions? Call Xpress Bill Pay, the provider of the city's online payment portal at 800-766-2350. Download the IVR information flyer in English and Spanish.

Direct Payment

Direct pay automatically withdraws from the designated bank account on the 28th day of each month. Direct pay customers will continue to receive statements to show actual usage of city services.

To arrange this service, print the direct pay form, attach a voided check, and send it to: 

City of Montrose
P.O. Box 790
Montrose, CO 81402 

Equal Payment Program

This program allows customers to pay a monthly amount equal to or greater than their average monthly payment over the last year. To be eligible for the program, a customer must have:

  • A city utility account at the same location for a minimum of one year
  • No outstanding account balance other than the current month

To begin participating in the program, the participation agreement must be completed at least 15 days prior to the beginning of the next billing cycle.

Contact Us

  1. Utility Billing

    Email

    433 S. First St.
    P.O. Box 790
    Montrose, CO 81402

    Ph: 970-240-1400
    Fx: 970-240-1493

    Hours

    Monday - Thursday
    7 a.m. - 6 p.m.