Utility Billing

Utility Billing, a division of the Finance Department, collects fees for City water, sewer, and trash services. Fees collected for these services are placed into enterprise funds that are used solely to fund each activity.

The city reads water meters during the last week of the month. Bills for water, sewer, and trash are mailed during the first week of the next month. Utility bill payments are due on the 28th day of each month.

New service, changes to service, and termination of service can be requested via an online form.

Bill Payment Methods

For the convenience of our customers, the following bill payment services are available:

Contact Us

  1. Utility Billing


    433 S. First St.
    P.O. Box 790
    Montrose, CO 81402

    Ph: 970-240-1400
    Fx: 970-240-1493


    Monday - Thursday
    7 a.m. - 6 p.m.

Online Bill Pay

Online Bill Pay provides a convenient and secure method of paying your city utility bill. Use the link below and fill out the required information to begin using Online Bill Pay. This service is free to Montrose residents and is available 24/7. 

If your account is delinquent, or if you have received a shut-off or pre-lien notice, please call 970-240-1400 or stop by City Hall at 433 South First Street before making an online payment.

Please note that third-party online bill payment services, such as those provided through banks, may not make immediate payment to the city. Delays in their payment processing service can cause your account to become delinquent. Payments submitted via the city's online payment service before 4 p.m. are credited to your account on that day. 

App Store Download Opens in new windowCustomers who prefer not to use their credit cards for making online payments should consider using Direct Pay

Online Bill Pay - Xpress Bill Pay

Direct Payment

Direct pay automatically withdraws from the designated bank account on the 28th day of each month. Direct pay customers will continue to receive statements to show actual usage of city services.

To arrange this service, print the direct pay form, attach a voided check, and send it to: 

City Hall
P.O. Box 790
Montrose, CO 81402 

Equal Payment Program

This program allows customers to pay a monthly amount equal to or greater than their average monthly payment over the last year. To be eligible for the program, a customer must have:

  • A city utility account at the same location for a minimum of one year
  • No outstanding account balance other than the current month

To begin participating in the program, the participation agreement must be completed at least 15 days prior to the beginning of the next billing cycle.